FAQs
How to access the Intranet
The HiLumi Intranet is a Sharepoint Collaborative Workspace with the following URL: https://cern.sharepoint.com/sites/HL-LHC
It is open to all HiLumi members and requires a login and password.
Intranet access requires two things:
- You must be on the HiLumi members list
- You must have a CERN lightweight account or a CERN NICE account.
How to join the HiLumi member list
If you are not part of any HiLumi mailing list, you will not gain access to the Intranet. To be added to a mailing list, please fill out the online registration form. You may also contact your work package coordinator directly, who will add you to the contact list of their work package. If you need help to identify your work package coordinator, please contact us.
How to get a CERN lightweight account
If you do not already have a CERN NICE account, then you need a CERN lightweight account to access the Intranet. Visit the CERN accounts page and click on the top link to go to the Lightweight Accounts portal. Once you have completed the online registration form, you will receive an email to validate your account and set a password. You can then use your email address and the password that you have created to access the Intranet. The whole process should take only a few minutes.
Problems logging in
Log in problems may be due to the following reasons:
Log in from outside CERN |
You need to add “CERN\” to your username i.e. “CERN\username”, or use your email address. |
Using a Mac |
Some older versions of the Safari web-browser have some known issues connecting to SharePoint sites. In this case it is recommended to use Firefox instead. |
No CERN lightweight account |
See above: "How to get a CERN lightweight account" |
Not part of any HiLumi mailing list |
See above: "How to join the HiLumi members list" |
Problems with your CERN email account |
Follow this link, and on the left-hand side of the webpage click "Check Account Status" to view details of your CERN email account (also know as CERN NICE account). CERN email accounts need their passwords reset once per year (you are notified of this in advance by email). If a password is not reset the account is deactivated. To reactive it you must contact service-desk@cern.ch For more information on CERN accounts, see Account Management. |